Reputation Agent

Reputation Growth System

Turn every completed install or service call into a 5-star Google review. Automated requests 2 hours after the job, AI-drafted responses in your voice, and instant alerts on anything below 4 stars.

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92%

of consumers read reviews before hiring

4.5+

star avg. needed to win AI citation

67%

industry avg. review response rate

24hr

negative review alert to owner

How it works

Job marked complete

A booking is closed in your system. The Reputation Agent watches for this trigger.

24-hour wait, then review request SMS

The next day, a personalized SMS fires: "Hi Sarah! Jake just finished your AC install. If you have a minute, we'd love a review — it helps a lot: [one-tap Google link]"

Nightly Google + Yelp monitoring

Every night, the agent checks both platforms for new reviews. New reviews appear in your dashboard by morning.

AI drafts a response in your voice

Claude Sonnet reads the review and drafts a natural, on-brand response. You review and approve — then it posts. Takes 10 seconds.

Negative review? Alert in real time.

1–3 star review detected → immediate SMS to owner → AI drafts a recovery response — empathetic, professional, de-escalating — held for your approval.

AI-drafted responses — in your voice

You review and approve. Nothing posts without you.

David Chen — Google Review

Draft ready · Pending approval

“Jake came out same day for our AC install. Cleaned up after himself, explained everything, and the price was exactly what they quoted. 5 stars.”

AI-Drafted Response

Thank you so much, David! We're thrilled the AC installation went smoothly — Jake really does go the extra mile to make sure everything's clean and explained properly. We appreciate you taking the time to share your experience, and we look forward to being your go-to HVAC team for years to come! — The Reynolds Team

Sarah T. — Google Review

⚠ Held for approval — NOT auto-published

“Technician was 3 hours late and didn't call to let us know. Frustrating experience.”

AI-Drafted Response

Hi Sarah, I'm really sorry about this — a 3-hour delay without a heads-up is completely unacceptable, and I understand your frustration. That's not the experience we want anyone to have with us. I'd like to make this right. Please call us at [phone] or reply here and I'll personally look into what happened. — Mark Reynolds, Owner

1–3 star responses are NEVER auto-published.

Every negative review response is drafted by AI and held in your dashboard for your approval before anything posts. You always have the final word. Positive reviews (4–5 stars) can be set to auto-publish if you prefer — that's your choice.

Everything included

Automated SMS review request after every job

Nightly Google Business Profile monitoring

Nightly Yelp monitoring

AI-drafted responses (Claude Sonnet 4.6)

One-tap approve / edit workflow

1–3 star review held for approval (never auto-published)

Negative review alert within 24 hours

Review velocity trend in your dashboard

Per-platform star rating tracking

TCPA-compliant opt-out handling

Included in every plan

The Reputation Agent runs on every AutoGrowth AI account from day one. No setup fee. No extra charge.

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